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I had a meeting today with a customer of 16 years and he brought up that we should be telling him more about what we are doing for him. That we should keep him informed about our SPAM service upgrade and the like. I was disappointed that he didn’t know about many of the information services we provide and more disappointed that we had done such a poor job telling people about them. So here’s a list of the feedback services you get from us when you are on a LANcom 770 support plan.

NEWSLETTERS AND BLOGS

  1. This blog. www.lancom.co.nz/blog
  2. Our monthly e-mail newsletter (e-mail sales@lancom.co.nz and ask to be put on the list)
  3. Our very popular weekly MS Office Secrets newsletter that gives a new office secret tip every week.(e-mail sales@lancom.co.nz and ask to be put on the list)

MONTHLY

  1. Monthly activity report presented at your site during the monthly IT strategy meeting 
  2. Printed transcripts of all work done on your site with your monthly billing

WEEKLY

  1.  Weekly call by the helpdesk to confirm all jobs closed and review status of current open ones.

Online Control Console

Log on the Online Control Console 24×7 to access the following

  1. Current open tasks (add new ones here too!) 
  2. Online transcripts updated daily of all work done on your site
  3. Internet traffic usage reports broken down by computer
  4. Uptime and downtime of your critical servers.
  5. Online records of all backup checks done on your server
  6. Online Key Performance indicators for our service agreement (average time to respond, average time idle for jobs)
  7. Historical invoices.

And that’s off the top of my head. 

More as  I recall them