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The LANcom 7170 IT management plan may very well be the missing piece of your IT solution. The new 7170 service is designed to complement an existing in-house IT department by providing them with extra resources when they need them.

Why might you need extra resources? Here are some examples

  • Advanced technical work - For example server builds and deployment of new technologies.
  • Work overload – For example during busy times of the year
  • Special projects – For example software upgrades
  • Staff absence – For illness, holidays and training courses.

When existing IT staff are not available for any of these reasons LANcom provides professional support for all the standard applications at your site for only a modest increase in the investment you are already making in your IT.

This support plan is structured as a month by month allocation on 10 hours that can be activated for any of the reasons listed above. Here is what you get every month with the 7170 plan:

  • Access to our engineer pool of desktop, system, and senior engineers who have experience in working with on site IT staff and adding to their resources where needed.
  • 10 hours of highly skilled support from a Microsoft Gold Certified Partner
  • Priority response (With 95% success rate targeted). When you log a job through our helpdesk system we will respond within a maximum of two hours to discuss the required outcomes and your job will be actioned in the time frame mutually agreed upon.
  • Documented reporting of hours used and the tasks achieved in those hours. You will also be able to see what is happening with each job on your LANcom online console. From here you will have access to a jobs status, the amount of time that so far has been spent on that job, transcripts of exactly what has been done up to that point, and much more.
  • No Lock In. We ask for a 12 month term and you will be invoiced monthly in advance. But if you believe that we are not delivering the value we promised you may withdraw from the program giving only one month’s written notice.

For more information on the LANcom 7170 IT Management Plan you can contact us at info@lancom.co.nz