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We are in the process of deploying a new monitoring and management technology produced by N-Able, which will allow us to provide even greater service to our customers.

With this new technology we will be able to monitor more devices, services and operating systems in more ways.

We will be monitoring desktops, laptops, servers and firewalls and be able to tell not only if a device is working or not but also if it is near failing, misconfigured, disconnected or not reporting data. This means more problems can be avoided because we will know about them ahead of time before they become an issue.

Another great advantage to this new technology is the remote control abilities. In many situations we will be able to take remote control of a machine to work on it without disturbing the user. So users will be able to continue working while we are working on their machines.

This new system will also make installing new applications much faster, and help with keeping machines up to date with the latest Microsoft patches.