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From the end of March onwards LANcom will be an authorised reseller of the VoiceCenter Microsoft Response Point phone system. This is a phone system designed with small business in mind and as such ease of use and manageability play a big part in what makes it great.

Microsoft Response Point’s key features include:

  1. A user friendly management console which makes it easy to set up new phones, change preferences for voicemail or call handling, and create call distribution lists. So as your business grows your phone system can easily grow too and if you move locations your phone system easily moves with you.

     

  2. Voice commands. All you have to do is press the auto-attendant button on your phone and tell the system what to do. Call anyone in the company directory or in your Microsoft Outlook just by saying their name. You can also transfer, put on hold, and retrieve calls this way too. For example you could just say ‘transfer my call to Joe’ and the system will do it, you no longer need to remember or look up extensions.

     

  3. A customisable automated receptionist. You can choose to have your calls answered by a fully customisable automated receptionist which uses voice recognition technology. You can record your company message and caller options using your own voice and callers can simply ask for the option or person they want for the system to put them through.

     

  4. Manage your voicemail through Outlook. You can retrieve, forward, and archive voicemail either through your phone or through Microsoft Outlook

     

  5. Incoming call notifications. You can receive incoming call notifications on your pc, letting you know you are receiving a call and from whom.

We have a lot of experience in voice over IP technology (VoIP), but are just now branching out to include this Microsoft Response Point system. If you would like to learn more about how LANcom could implement this technology in your business please contact us at info@lancom.co.nz

If you would like to learn more about Response Point from the Microsoft website click here.