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Want to survey your customers and find out how you can improve your business? SurveyMonkey is a great web-based survey tool with both free and reasonably priced services.

With SurveyMonkey you can easily create both online and email surveys and have all the results compiled for you.

With the free version of SurveyMonkey you can:

  1. Ask up to 10 questions in a survey and receive up to 100 responses
  2. Choose from 15 different formats for each question
  3. Select one of 15 different visual themes for your survey
  4. Collect your responses either via email or the web
  5. Get real time results

The paid version of SurveyMonkey, which we are looking at using here at LANcom, has many more features. As well as being able have unlimited questions and responses there are also many more options for customising the survey and analysing the results. This version, called Unlimited costs $200 US annually. There is also a Pro version which limits your responses to 1000 per survey and costs $19.95 US monthly.

There are many ways you can use a survey tool like SurveyMonkey. You could measure your customers’ satisfaction, get feedback and suggestions on how you could improve your products or services, learn more about your customers, or even use it as a tool in event planning. To visit the SurveyMonkey website and learn more about this service click here.